Refund Policy - Everwish

Our Commitment to You

While we do not offer refunds, your investment is protected.

We guarantee 100% delivery of your Card via email and provide unlimited flexibility before your recipient opens it.

1. No Refund Policy

All purchases on Everwish are final and non-refundable. Once you complete your payment, you cannot receive a monetary refund.

Why we don't offer refunds:

Each Card is custom-created with personalized content
Digital products are delivered instantly upon payment
You have full preview access before purchasing
We provide comprehensive delivery guarantees (detailed below)

2. 100% Delivery Guarantee

Your money is secure because we guarantee your Card will reach your recipient via email.

We use reliable email delivery and provide unlimited re-sends until delivery is confirmed.

How We Ensure Delivery:

Email Delivery: Fast, reliable delivery directly to your recipient's inbox with beautiful email notifications
Unlimited Re-sends: If the Card is not received, you can re-send it at no additional cost
Real-Time Tracking: Monitor delivery status (sent, delivered, opened, viewed) in your "My Space" dashboard
Spam Folder Assistance: Our support team can help if emails land in spam/junk folders

Coming Soon: SMS and WhatsApp delivery options are currently under development. Once launched, you'll have even more ways to ensure your cards reach recipients. For now, email delivery is 100% functional and reliable.

3. Unlimited Editing Before Opening

Before your recipient opens the Card, you have complete flexibility at no extra charge:

You Can:

Edit Your Message: Change the text, emojis, or photo anytime
Update Recipient Details: Correct name or email address if there's a mistake
Change Recipient Completely: Send to a different person if you made an error
Upgrade Your Plan: Switch from SnapWish (free) to WonderDream ($4.99) or PhotoWish ($6.99) by paying the difference
Re-send to Same Email: Send again if the first email wasn't received

This flexibility ensures you can correct any mistakes and guarantee your Card reaches the right person with the right message.

4. After the Card is Opened

Once the recipient opens and views the Card:

The Card is considered successfully delivered
Editing is no longer available (the Card is locked)
The Card remains in both your and the recipient's "My Space" indefinitely
To send to another person, you must purchase a new Card

This policy ensures the Card remains a unique, special gift for the intended recipient.

5. Refund Exceptions

We will issue a full refund or replacement Card in the following rare circumstances:

Technical Error on Our End: If Everwish's system fails to create or deliver your Card due to a bug or server issue
Billing Error: If you were charged incorrectly or multiple times
Service Unavailability: If our email delivery system is down and we cannot deliver your Card within a reasonable timeframe

To request a refund under these exceptions, contact us immediately at support@everwish.cards with:

Your order number or tracking ID
Description of the issue
Screenshots or evidence (if applicable)

6. Chargebacks and Disputes

If you dispute a charge with your bank or credit card company (chargeback):

Your Everwish account may be suspended pending resolution
Access to purchased Cards may be temporarily restricted
We will provide documentation to your bank proving service delivery

Please contact us first before initiating a chargeback. We're committed to resolving any issues quickly and fairly through our 24/7 support chat.

7. 24/7 Customer Support

Our AI-powered chat assistant is available 24/7 to help you.

Get instant help with delivery issues, editing Cards, tracking status, or any questions about your order.

Our chat can automatically:

Check your Card's delivery status using your tracking ID
Re-send your Card via email if not received
Help you edit Card details before it's opened
Process upgrades from SnapWish to WonderDream
Update recipient information
Troubleshoot email delivery issues

8. Why Your Investment is Safe

✓ Preview Before Purchase

See exactly how your Card will look before paying

✓ Reliable Email Delivery

Professional email delivery ensures your card arrives

✓ Unlimited Edits

Fix mistakes anytime before the Card is opened

✓ Real-Time Tracking

Know exactly when your Card is delivered and viewed

Questions?

If you have concerns about our refund policy or need assistance with your order, we're here to help:

Email: support@everwish.cards

24/7 Chat: Available on everwish.cards